- Brasil, Mulher, 18-24
- Nômade Novato
- 3 Avaliações
When we arrived, we were allocated a room for 10 people and we had paid a room for 6 people, so we had to request the change of room. When we were moved, the shower in the new room was not hot and we had to request a new room change. The wi-fi doesn't work in the rooms, only at the reception. Every day the cleaning staff makes a lot of noise and they enter the rooms suddenly. Even a man entered the room, it made us umconfortable. The location is not very good. The staff was friendly.
Dear Fernanda, Sorry for the confusion in your allocation, and for the problem you encounter after the 1st change, we are looking into it and trying to fix it asap. Our housekeeping team goes to the rooms after 10am to clean and this is to minimize any noise relating issues as most of our guests are gone after that to explore the city. Our cleaning team it's also instructed to knock before going in and that's what it has been done, but thank you for telling us about what happened we will be checking with our housekeeping manager about this. Kind regards, Wilson Henriques Duty Manager
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