Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor selecione para mostrar que leu e entendeu os termos e condições.
Você deve aceitar os termos e condições para que possamos confirmar sua reserva.

Smart Russell Square Hostel

Reserve com mais de 7 dias de antecedência para cancelamento gratuito.
  • Localização Magnifica
  • Staff Prestativo
  • Boa Limpeza
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Descrição do estabelecimento

Situado no coração de Londres, a pouca distância do Museu Britânico e a mais popular área comercial da Europa, Oxford Street, o Smart Russel Square é o Hostel certo para quem tem um budget limitado e que querem experimentar uma aventura incrível em Londres.

Nossas ligações de transportes são fantásticos; estamos localizado a apenas alguns minutos a pé do Metro de Russell Square ou Estação de Metro que está diretamente ligada ao aeroporto de Heathrow e Kings Cross St Pancras. Estamos diretamente ligados de ônibus ou o metrô para todas as principais estações de trem e ônibus em Londres. Há 24 horas ônibus correndo ao lado do albergue, tornando-nos acessível em dia ou da noite. Verificar Regras da Casa

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Comentários e avaliações

  • Valorize Seu Dinheiro 6.6

  • Segurança 7.2

  • Localização 8.4

  • Funcionários 6.8

  • Ambiente 5.7

  • Limpeza 6.0

  • Instalações 5.8

Avaliações mais recentes

  • 9.1


    01 Ago 2019
    Devido ao clima o dormitório estava abafado. Noais estão de parabéns.
    Brasil, Mulher, 31-40
  • 8.6


    10 Ago 2018
    I really have to say that Tim received me very well. He was specially antencious and so kind. Thank you smart Hostel staff for everything.
    Brasil, Mulher, 25-30
  • 8.3


    28 Jan 2019
    Great Hostel and Breakfast
    Brasil, Mulher, 18-24
  • 8.3


    11 Ago 2018
    Muito bom em geral, porem um pouco apertado para as malas e muitas escadas.
    Brasil, Mulher, 25-30
  • 8.3


    12 Jan 2018
    The location is wonderfull, i could do averything walking. The staff is really good, also the security but the room is too small. I stayed in the one for 9 people and was bad. The lockers costs 2£/day, so everyone left the bags and all the stufs on the floor, was a completely mess. When everyones was up, no one more couldn't getting up or do anything else in the room but stayed in bed.
    Brasil, Grupo somente de mulheres, 25-30
  • 8.0


    25 Mar 2019
    Quarto muito pequeno pra muita gente, os lockers sao pagos, termina que as malas ficam todas no chão. Staff ok, ambiente muito bom e ótima localização
    Brasil, Mulher, 31-40
  • 8.0


    18 Mar 2019
    No geral o hostel é bom, mas alguns quartos são minúsculos pra quantidade de pessoas, staff ok, segurança ok, localização top!
    Brasil, Mulher, 31-40
  • 8.0


    22 Fev 2018
    Localização ótima, valor ok, banheiros teria como melhorar, pois estava hospedado pessoas de mais idades que andavam peladas pelo banheiro. Você paga para utilizar o locker, as moças da limpeza são estupidas, mas em compensação as pessoas do balcão são gentis.
    Brasil, Mulher, 18-24
  • 6.0


    25 Ago 2019
    Quartos minúsculos e extremamente quentes, não tem armários e é preciso pagar pelo locker. O tapete do hall do quarto cheirava a mofo. Com exceção de uma menina, os recepcionistas eram lentos e enrolados, fazendo vc perder muito tempo pra resolver qualquer coisa.
    Brasil, Homem, 31-40
  • 5.7


    04 Mai 2018
    Equipe tem um inglês péssimo, não se mostra pronto a ajudar. Fui roubada dentro do quarto. No café da manhã, as moças da limpeza nem perguntavam se já tinha terminado, já puxavam seu prato quando batia 10:00
    Brasil, Mulher, 18-24
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  • Café da manhã
  • Mapas da cidade gratuítos
  • Roupas de cama incluídas
  • WiFi Gratís
  • Acesso com cartão chave
  • Adaptadores
  • Armários
  • Cozinha
  • Lavadora
  • Micro-ondas
  • Quarto comum
  • Telefones de cartão
  • Toalhas não incluídas
  • Câmbio de moeda
  • Depósito de bagagens
  • Instalações da lavanderia
  • Passeios/Informações turísticas
  • Recepção (Horas limitadas)
  • Recepção 24 horas
  • Segurança 24 horas
  • Serviços de limpeza
  • Toalhas para alugar
  • Ultimo check out
Alimentos e bebidas
  • Máquinas de venda automática
  • Salão de Jogos