Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If more than 1 months notice is given then only the booking deposit (10%) will be lost. If less than 1 month, but more than 14 days notice then the cancellation fee is 50% of the total. If less than 14 days notice is given then there will be no refund due at all.

Additional Terms and Conditions

1. Arrivals and Departures
New arrivals may check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.
2. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Palmers Lodge. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor, failure of any individual group member to do so will result in the expulsion of the whole group.
3. Smoking
Smoking is not permitted anywhere within the Palmers Lodge premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
4. Personal Property
Guests may use secure lockers (located under each bed), the luggage store (located outside) and/or lockers located in the basement however it remains the guests responsibility to ensure that their personal belongings are secure at all times. Palmers Lodge accepts no liability for the loss, theft or damage to property however sustained or caused.
5. Palmers Lodge Property
Upon check in guests will receive a security card for access to both the hostel and their room. These cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the card will result in a 5.00 charge which may be charged against the customers credit card.
6. Liability
Except in relation to death or personal injury caused by our negligence Palmers Lodges liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Please note: for Group Bookings of over 20 persons you will need to contact Hostelworlds groups department directly to make sure that we allocate as many of you in the same room(s).

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor selecione para mostrar que leu e entendeu os termos e condições.
Você deve aceitar os termos e condições para que possamos confirmar sua reserva.

Palmers Lodge - Swiss Cottage

Reserve com mais de 2 dias de antecedência para cancelamento gratuito.
  • Localização Perfeita
  • Staff Suberbo
  • Fantástica Limpeza
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Nós amamos este hostel!

Obtém a nossa aprovação por receber constantemente bons comentários dos hóspedes.

Hostelworld diz

traduzido pelo Google Palmers Lodge - Swiss Cottage fica em que um Hostelworld revisor chama de "espaçosos, adorável Mansionette velho 'com uma atmosfera Inglês distintamente vitoriana. Muitos de nossos usuários dizem que 'sempre voltar "a este hostel quando em Londres. O 'experiente', a equipe 'adorável e atenciosa "são frequentemente elogiado por fornecer" muito focado, atendimento personalizado "para os hóspedes, enquanto os visitantes podem" conhecer novas pessoas e ter uma boa risada' em pub no térreo. Nós gostamos que a maioria de seus beliches têm cortinas de privacidade, a criação de espaço pessoal, mesmo em um dormitório ocupado.

Descrição do estabelecimento

Whether you're a backpacker, flash-packer or a budget traveller, Palmers Lodge has everything you need for one of the most unique experiences in London! Combining the grand charm of our historic building constucted in 1882, our friendly team and accessible location, Palmers Lodge has it all.

Swiss Cottage boasts not only a fantastic London city location and building but our services are unbeatable! We have a 24 hour reception so you can be assured we are always there when you need us, you can meet other like-minded travellers downstairs at Swiss Bar - taking advantage of our selections of drinks and snacks.

An added bonus is that beds are pre-made and come with linen all for free, so the late arriving lodger can jump straight into bed, or the bar! We also offer free Wi-Fi throughout the hostel so you can stay in touch with the rest of the world and explore what's on in London!

It is easy to forget when you stay at Swiss Cottage that there is a vibrant city just outside waiting for you! We are close to the underground (tube to the locals) so you can be in any of London's hotspots within minutes! If it's shopping you're looking for, the tube will take you directly from Swiss Cottage Station to the centre of Oxford Street (15 mins) or you can shop till you drop at Europe's largest shopping centre Westfield. You could also have a drink or two in Leicester Square (15 mins) take a spin on the London Eye (20 mins) or spot Kate and William at Buckingham Palace (10 mins) all this and more with the tube from Swiss Cottage Station or Finchley Road only 200 metres away!

Award winning Hostel, winning or being a finalist for “Best Customer Service” and 'Best UK Youth Accommodation' (2012, 2013, 2015) by the British Education Travel Association, among our several other awards.

Just some of our facilities and services:
▪24 hour reception and staff
▪Check in time 2 pm
▪Check out time 10 am
▪Key-card door access
▪Free safes and luggage lockers in every room
▪En-suite rooms available
▪Coach and car parking available (£10.00)
▪Full CCTV coverage for added security
▪Free linen and beds which are pre-made
▪Bar and late night lounge areas
▪Reading, conservatory and quiet rooms
▪Large selection of rooms including double, twin and dormitory rooms
▪Heavy duty laptop and valuables safes at reception
▪Ground floor reception and rooms
▪Group and individual luggage storage for hire
▪Photocopy facilities
▪Free Wi-Fi and PC access
▪Washing and drying facilities available
▪Theatre and attraction ticket sales at reception
▪Souvenirs and toiletries sales at reception

Note that this property has a maximum stay of 14 nights (with a 6 months gap between any new reservations).

All under 18's must be accompanied by an adult and have a written approval from parents with a copy of their passport or I.D. If staying in a single sex dorm room the adult and child must be the same gender. Please note under 16's are not allowed to stay in dorm rooms. You must book a private room.

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

This property has a 24 HR cancellation policy. Bookings will need to be cancelled via email by 2 pm of the previous day the guest is supposed to arrive.
Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.

Reservations for any Guests that fail to arrive for check in between 2pm on their Date of Arrival, up until 5am the next day will be subject to complete cancellation of their reservation and also subject to a one-night cancellation charge unless the property have otherwise been informed of a late/delayed arrival and have also approved an amended check-in time and date.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued.

Palmers Lodge reserve the right to preauthorise Guests cards for prior to arrival. During times of extremely high demand, all reservations are required to have been made with a valid, chargeable card. Any reservations without a valid, chargeable card may be cancelled by Palmers Lodge at any given time. Verificar Regras da Casa
Best For: Boa localização Conhecer pessoas

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Comentários e avaliações

  • Valorize Seu Dinheiro 8.8

  • Segurança 9.3

  • Localização 9.1

  • Funcionários 9.3

  • Ambiente 8.6

  • Limpeza 9.1

  • Instalações 8.4

Avaliações mais recentes

  • 10.0


    29 Abr 2022
    Everything was fantastic. Every day night had an activity to socialize and have a good talk. Nothing bother me at my time.
    Brasil, Homem, 31-40
  • 9.7


    18 Dez 2019
    The place is great, the staff is really helpful and everything is clean. I stayed in the room with the most beds, but you still get some privacy with the curtains around the bed. I really recommend this hostel if you're looking for a cheap place to sleep during holidays.
    Brasil, Homem, 25-30
  • 9.4


    08 Set 2019
    Wonderful hostel, with lots of nice people from everywhere, good beer for fair prices, nice food, good accomodation and good showers (we who travel know a lot how this is important). Many special points for Michael, the polish guy from the reception, incredible nice guy, very welcoming, and who also help us a lot meet each other at the hostel. Be friends with him when you are there! I will be back in a future trip for sure!
    Brasil, Homem, 31-40
  • 9.1


    18 Nov 2019
    Ótima localização e custo beneficio, o bar tem uma ótima atmosfera com atividades algumas noites. O barman, Elliot sempre muito solicito com algumas ótimas dicas de drinks e comidas, fora a dica de bares temáticos da cidade. Quartos bem organizados, porém os lockers não cabem uma mala grande, o staff foi bem atencioso e prestativo. Definitivamente voltarei para este hostel na minha próxima estadia.
    Brasil, Homem, 18-24
  • 8.9


    02 Jan 2020
    Ambiente animado e seguro.
    Brasil, Mulher, 18-24
  • 8.9


    12 Jul 2019
    O hostel e suas instalações são incríveis e em geral bem limpas. O quarto em que fiquei, no entanto, cheirava bem mal, talvez pelos maus hábitos de algum hóspede. Ainda assim não vi sinais de faxina no quarto durante os dias em que estive hospedado. O café da manhã é pago mas vale bastante a pena, é ótimo. Há um caixa eletrônico na recepção, o que facilita muito. Infelizmente as tomadas não dispõem de portas USB, o que obriga estrangeiros a levar seus adaptadores. O pub do hostel é bem bacana.
    Brasil, Homem, 31-40
  • 7.1

    Muito bom

    13 Jan 2020
    Próximo a estação de metrô e diversas linhas de ônibus, porém, a noite não parece muito seguro. O carpete do quarto não cheirava muito bem e é mais apertado do que parece nas fotos. Banheiros razoavelmente limpos e em bastante quantidade, mas poucas pias para escovar dentes/lavar as mãos. Quando cheguei, o atendente não me indicou onde ficava nada. Portanto subi 2 andares de escada com o mochilão (morta), sendo que tinha elevador.
    Brasil, Grupo somente de mulheres, 18-24
  • 6.9


    31 Out 2019
    Someone stole my key card while I was asleep and I had to buy another one. The kitchen is tiny and someone also stole food from the fridge. Location and privacy are good.
    Luxemburgo, Homem, 41+
  • 6.6


    29 Jan 2020
    Tive muitos problemas com o hostel. Reservei com meses de antecedência 2 quartos com banheiro, ressaltei que teriam que ser com banheiro. A confirmação era de suíte, mas 1 dia antes fui avisada que a funcionária NÃO havia lançado minha reserva no sistema e o meu quarto não estava reservado. Após muita dor de cabeça, conseguiram me colocar num quarto horrível e sem banheiro. O outro quarto era 1 ovo, nada a ver com as fotos. Insalubre. Para piorar, fizeram cobrança duplicada no cartão.
    Brasil, Mulher, 41+
  • 6.0


    26 Dez 2019
    A localização do Hostel é ótima, mas não compensa os quartos sujos e os banheiros extremamente mal limpos. Não voltaria e não indico o Hostel.
    Brasil, Homem, 18-24
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  • Acesso gratuito à Internet
  • Mapas da cidade gratuítos
  • Roupas de cama incluídas
  • WiFi Gratís
  • Acesso com cartão chave
  • Adaptadores
  • Alugam-se secadores de cabelo
  • Armários
  • BBQ
  • Café da manhã não incluído
  • Caixa de depósito seguro
  • Chuveiros de água quente
  • Elevador
  • Estacionamento
  • Estacionamento para bicicletas
  • Flexible NRR
  • Geladeira/freezer
  • Lavadora
  • luz de leitura
  • Quarto comum
  • Secador
  • Secadores
  • Segue recomendações sanitárias para o Covid-19
  • Terraço ao ar livre
  • Troca de livros
  • TV a cabo
  • ventoinhas de tecto
  • Acesso à Internet
  • Caixa Eletronico
  • Depósito de bagagens
  • Instalações da lavanderia
  • Passeios/Informações turísticas
  • Recepção 24 horas
  • Segurança 24 horas
  • Serviço de correios
  • Serviços de limpeza
  • Toalhas para alugar
Alimentos e bebidas
  • Bar
  • Café
  • Instalações para fazer chá/café
  • Máquinas de venda automática
  • Refeições Disponíveis
  • Restaurante
  • DVDs
  • Jogos de tabuleiro
  • Mesa de Sinuca
  • PlayStation
  • Salão de Jogos
  • Wi-fi


  • 2014

    O melhor, Hostels Mais Populares London

  • 2012

    O melhor, Hostels Mais Populares London

Palmers Lodge - Swiss Cottage says

traduzido pelo Google Eu acho que o que os clientes Hostelworld gosto mais sobre a nossa propriedade é o caráter do nosso prédio, uma bela mansão vitoriana. Nossos funcionários são também muito conceituado.
Nós temos algumas grandes características únicas, como lotes de livre armazenamento debaixo da cama e beliches feitos sob medida com cortinas e nocturna cintilante para a privacidade extra. Há também um bar no local onde você pode conhecer outras pessoas e se juntar nossas noites temáticas; Além disso, nós também estocar vários jogos de pub e um Wii. Eu realmente sinto que estamos ideal para viajantes com orçamento-consciente que querem experimentar alojamento boutique sem sacrificar o elemento social que só pode ser encontrado em albergues.
Estamos localizados a menos de 20 minutos a pé do Hampstead Heath, Abbey Road, Regents Park e Primrose Hill. Eu recomendo verificar o Teatro Hamstead; é apenas cerca de quatro minutos a pé a partir daqui. Esther, Vendas e Gerente de Marketing