- Brasil, Homem, 31-40
- Nômade Novato
- 1 comentário
Staff was horrible. Atmosfere worst. They are cold robotic and dont care at all. And most important. They dont know how to deal with the different nacionalities they have. As a backpacker and hostel owner I recomend change the staff immediatily and try to bring some life to the place. The beds with cortines are nice.
Hello! Thank you for writing a review about our hostel. We are sorry to hear that our staff behaviour didn’t live up to your expectations. Please note that all our staff is highly trained in customer service and always ready to help guests with any problems they might have. We hope your next stay will be better. Kind regards from Smart Hostels Team
- Brasil, Grupo misto, 25-30
- Nômade Novato
- 3 Avaliações
The bedroom soo small and the breakfast is horrible. Not value because is so expensive...
Hello! Thank you for your valuable feedback. We are sorry to hear that your stay didn’t live up to your expectations. We understand that some rooms, like the 14 bed mixed dorm and 8 bed mixed dorm, might seem smaller and overcrowded due to the large number of guests that can be allocated inside the room. However we offer different types of dorms, ranging from 14 beds to the private rooms with only 2 beds inside. Therefore why don’t you try to book another type of dorm the next time you choose to stay at our hostel? Finally, regarding our prices, please note that they are extremely cheap if you consider the central location of our hostel. We look forward to welcoming you again in our hostel. Best regards from Smart Hostels Team
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