- Brasil, Homem, 31-40
- Nômade Novato
- 1 comentário
Recepcionado por Mustafa, realizei uma reserva do dia 26 a 29/01 (que já havia sido debitado no cartão de credito), porém por problemas particulares tive que remarcar a viagem para março no mesmo período, informei ao Mustafa que a principio não resolve nada e me passou para Kadir (evitem falar com ele no telefone), primeira impressão foi péssima, achei mal educado e pouco resolutivo. Paguei novas diárias, e pedi RECIBO/NOTA mesmo apresentando fatura já debitada me foi negada, falta de preparo.
Dear guest Thank you for choosing us again. You booked a room at our hotel for 26th to 29th January, and you paid a deposit to Hostel world, you did not use the reservation and you even not remove reservation, we did not charge any cost for it but only you could not get you deposit back from Hostel world, it was high season because of local turkish holiday time and chanese new year , all the rooms was booked but we keep the room for you, however you did not come even we mail you several time but you adid not contact us or you did not answer any of our mail on January. At the end of March you come with other reservation and told us you already paid and dnt want to pay again for your stay, we try to explane you that we did not charge your card any money but wil check again. We check again and could not find any of your payment, how ever to make you happy we did not charge for your ATV-QUAD Biking. We can not prepare any receipt for the payment we did not get. we are shure you already get reciept for your deposit payment from Hostel word on your reservation date. We are realy sory to see your such areview because we already explane you this 2 times , than when we soo you dont like to understand us we did not charge cost for ATV-QUAD ( it meens we even pay the deposit that you pay to Hostel World - which we did not get.) Any way , it was a nise to meet you, just to let you know, you never can get your deposit payment from hostel world if you dont use your reservation, deposit means you pay it to guaranteed that you will use it.
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